
{"id":78397,"date":"2025-07-25T08:57:06","date_gmt":"2025-07-25T12:57:06","guid":{"rendered":"https:\/\/www.teamhealth.com\/?p=78397"},"modified":"2026-02-27T02:00:51","modified_gmt":"2026-02-27T07:00:51","slug":"from-feedback-to-follow-up-how-health-systems-are-hardwiring-better-patient-experiences","status":"publish","type":"post","link":"https:\/\/www.teamhealth.com\/videos\/from-feedback-to-follow-up-how-health-systems-are-hardwiring-better-patient-experiences\/","title":{"rendered":"From Feedback to Follow-up: How Health Systems Are Hardwiring Better Patient Experiences"},"content":{"rendered":"[vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; row_position_desktop=&#8221;default&#8221; row_position_tablet=&#8221;inherit&#8221; row_position_phone=&#8221;inherit&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; flex_gap_desktop=&#8221;10px&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]Exceptional patient experiences aren\u2019t left to chance\u2014they\u2019re the result of a culture of compassion, intentional leadership, and empowered care teams. In this engaging panel discussion, join Dr. Christine Cattaneo, Regional Medical Director, Anesthesiology and other healthcare leaders as they share proven strategies for improving patient experience by turning feedback into meaningful change.<\/p>\n<p>Discover how top-performing systems are hardwiring compassion across every role and touchpoint, using team-wide accountability, trust-building, and real-time feedback loops. Panelists dive into how to respond to negative patient feedback without harming staff morale, and which leadership behaviors help sustain a culture of excellence even during challenging times.<\/p>\n<p>Whether you\u2019re a hospital executive, clinician leader, or quality improvement professional, this conversation offers actionable insights to strengthen patient connection and elevate care.[\/vc_column_text][vc_row_inner column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; text_align=&#8221;left&#8221; row_position=&#8221;default&#8221; row_position_tablet=&#8221;inherit&#8221; row_position_phone=&#8221;inherit&#8221; overflow=&#8221;visible&#8221; pointer_events=&#8221;all&#8221;][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; flex_gap_desktop=&#8221;10px&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; overflow=&#8221;visible&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_raw_html css=&#8221;&#8221;]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[\/vc_raw_html][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"<p>[vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; row_position_desktop=&#8221;default&#8221; row_position_tablet=&#8221;inherit&#8221; row_position_phone=&#8221;inherit&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; flex_gap_desktop=&#8221;10px&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221;&#8230;<\/p>\n","protected":false},"author":5,"featured_media":78389,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[9],"tags":[7369,7370,7371,7372,7373,7374,7375],"class_list":["post-78397","post","type-post","status-publish","format-standard","has-post-thumbnail","category-videos","tag-anesthesiology","tag-behavioral-health","tag-critical-care","tag-emergency-medicine","tag-hospital-medicine","tag-ob-gyn-hospitalist","tag-orthopedic-hospitalist"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>From Feedback to Follow-up: How Health Systems Are Hardwiring Better Patient Experiences - TeamHealth<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.teamhealth.com\/videos\/from-feedback-to-follow-up-how-health-systems-are-hardwiring-better-patient-experiences\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"From Feedback to Follow-up: How Health Systems Are Hardwiring Better Patient Experiences - TeamHealth\" \/>\n<meta property=\"og:description\" content=\"[vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; row_position_desktop=&#8221;default&#8221; row_position_tablet=&#8221;inherit&#8221; row_position_phone=&#8221;inherit&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; flex_gap_desktop=&#8221;10px&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221;...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.teamhealth.com\/videos\/from-feedback-to-follow-up-how-health-systems-are-hardwiring-better-patient-experiences\/\" \/>\n<meta property=\"og:site_name\" content=\"TeamHealth\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/teamhealth\/\" \/>\n<meta property=\"article:published_time\" content=\"2025-07-25T12:57:06+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-27T07:00:51+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.teamhealth.com\/wp-content\/uploads\/2026\/02\/TH-14789-TeamHealth-Icons-Website-Video.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"800\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Joshua Byrd\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Joshua Byrd\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.teamhealth.com\/videos\/from-feedback-to-follow-up-how-health-systems-are-hardwiring-better-patient-experiences\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.teamhealth.com\/videos\/from-feedback-to-follow-up-how-health-systems-are-hardwiring-better-patient-experiences\/\"},\"author\":{\"name\":\"Joshua Byrd\",\"@id\":\"https:\/\/www.teamhealth.com\/#\/schema\/person\/e8ddd7868ab20fa6348682d93bb01699\"},\"headline\":\"From Feedback to Follow-up: How Health Systems Are Hardwiring Better Patient Experiences\",\"datePublished\":\"2025-07-25T12:57:06+00:00\",\"dateModified\":\"2026-02-27T07:00:51+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.teamhealth.com\/videos\/from-feedback-to-follow-up-how-health-systems-are-hardwiring-better-patient-experiences\/\"},\"wordCount\":544,\"publisher\":{\"@id\":\"https:\/\/www.teamhealth.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.teamhealth.com\/videos\/from-feedback-to-follow-up-how-health-systems-are-hardwiring-better-patient-experiences\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.teamhealth.com\/wp-content\/uploads\/2026\/02\/TH-14789-TeamHealth-Icons-Website-Video.jpg\",\"keywords\":[\"Anesthesiology\",\"Behavioral Health\",\"Critical Care\",\"Emergency Medicine\",\"Hospital Medicine\",\"OB\/GYN Hospitalist\",\"Orthopedic Hospitalist\"],\"articleSection\":[\"Videos\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.teamhealth.com\/videos\/from-feedback-to-follow-up-how-health-systems-are-hardwiring-better-patient-experiences\/\",\"url\":\"https:\/\/www.teamhealth.com\/videos\/from-feedback-to-follow-up-how-health-systems-are-hardwiring-better-patient-experiences\/\",\"name\":\"From Feedback to Follow-up: How Health Systems Are Hardwiring Better Patient Experiences - TeamHealth\",\"isPartOf\":{\"@id\":\"https:\/\/www.teamhealth.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.teamhealth.com\/videos\/from-feedback-to-follow-up-how-health-systems-are-hardwiring-better-patient-experiences\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.teamhealth.com\/videos\/from-feedback-to-follow-up-how-health-systems-are-hardwiring-better-patient-experiences\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.teamhealth.com\/wp-content\/uploads\/2026\/02\/TH-14789-TeamHealth-Icons-Website-Video.jpg\",\"datePublished\":\"2025-07-25T12:57:06+00:00\",\"dateModified\":\"2026-02-27T07:00:51+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.teamhealth.com\/videos\/from-feedback-to-follow-up-how-health-systems-are-hardwiring-better-patient-experiences\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.teamhealth.com\/videos\/from-feedback-to-follow-up-how-health-systems-are-hardwiring-better-patient-experiences\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.teamhealth.com\/videos\/from-feedback-to-follow-up-how-health-systems-are-hardwiring-better-patient-experiences\/#primaryimage\",\"url\":\"https:\/\/www.teamhealth.com\/wp-content\/uploads\/2026\/02\/TH-14789-TeamHealth-Icons-Website-Video.jpg\",\"contentUrl\":\"https:\/\/www.teamhealth.com\/wp-content\/uploads\/2026\/02\/TH-14789-TeamHealth-Icons-Website-Video.jpg\",\"width\":1200,\"height\":800,\"caption\":\"Video icon\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.teamhealth.com\/videos\/from-feedback-to-follow-up-how-health-systems-are-hardwiring-better-patient-experiences\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.teamhealth.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"From Feedback to Follow-up: How Health Systems Are Hardwiring Better Patient Experiences\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.teamhealth.com\/#website\",\"url\":\"https:\/\/www.teamhealth.com\/\",\"name\":\"TeamHealth\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/www.teamhealth.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.teamhealth.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.teamhealth.com\/#organization\",\"name\":\"TeamHealth\",\"alternateName\":\"TeamHealth\",\"url\":\"https:\/\/www.teamhealth.com\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.teamhealth.com\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.teamhealth.com\/wp-content\/uploads\/2025\/09\/TeamHealth_Logo.svg\",\"contentUrl\":\"https:\/\/www.teamhealth.com\/wp-content\/uploads\/2025\/09\/TeamHealth_Logo.svg\",\"width\":\"1024\",\"height\":\"1024\",\"caption\":\"TeamHealth\"},\"image\":{\"@id\":\"https:\/\/www.teamhealth.com\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/teamhealth\/\",\"https:\/\/www.linkedin.com\/company\/19087\/\",\"https:\/\/www.instagram.com\/teamhealth\/\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.teamhealth.com\/#\/schema\/person\/e8ddd7868ab20fa6348682d93bb01699\",\"name\":\"Joshua Byrd\",\"url\":\"https:\/\/www.teamhealth.com\/author\/joshua_byrdteamhealth-com\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"From Feedback to Follow-up: How Health Systems Are Hardwiring Better Patient Experiences - TeamHealth","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.teamhealth.com\/videos\/from-feedback-to-follow-up-how-health-systems-are-hardwiring-better-patient-experiences\/","og_locale":"en_US","og_type":"article","og_title":"From Feedback to Follow-up: How Health Systems Are Hardwiring Better Patient Experiences - TeamHealth","og_description":"[vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; row_position_desktop=&#8221;default&#8221; row_position_tablet=&#8221;inherit&#8221; row_position_phone=&#8221;inherit&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; flex_gap_desktop=&#8221;10px&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221;...","og_url":"https:\/\/www.teamhealth.com\/videos\/from-feedback-to-follow-up-how-health-systems-are-hardwiring-better-patient-experiences\/","og_site_name":"TeamHealth","article_publisher":"https:\/\/www.facebook.com\/teamhealth\/","article_published_time":"2025-07-25T12:57:06+00:00","article_modified_time":"2026-02-27T07:00:51+00:00","og_image":[{"width":1200,"height":800,"url":"https:\/\/www.teamhealth.com\/wp-content\/uploads\/2026\/02\/TH-14789-TeamHealth-Icons-Website-Video.jpg","type":"image\/jpeg"}],"author":"Joshua Byrd","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Joshua Byrd","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.teamhealth.com\/videos\/from-feedback-to-follow-up-how-health-systems-are-hardwiring-better-patient-experiences\/#article","isPartOf":{"@id":"https:\/\/www.teamhealth.com\/videos\/from-feedback-to-follow-up-how-health-systems-are-hardwiring-better-patient-experiences\/"},"author":{"name":"Joshua Byrd","@id":"https:\/\/www.teamhealth.com\/#\/schema\/person\/e8ddd7868ab20fa6348682d93bb01699"},"headline":"From Feedback to Follow-up: How Health Systems Are Hardwiring Better Patient Experiences","datePublished":"2025-07-25T12:57:06+00:00","dateModified":"2026-02-27T07:00:51+00:00","mainEntityOfPage":{"@id":"https:\/\/www.teamhealth.com\/videos\/from-feedback-to-follow-up-how-health-systems-are-hardwiring-better-patient-experiences\/"},"wordCount":544,"publisher":{"@id":"https:\/\/www.teamhealth.com\/#organization"},"image":{"@id":"https:\/\/www.teamhealth.com\/videos\/from-feedback-to-follow-up-how-health-systems-are-hardwiring-better-patient-experiences\/#primaryimage"},"thumbnailUrl":"https:\/\/www.teamhealth.com\/wp-content\/uploads\/2026\/02\/TH-14789-TeamHealth-Icons-Website-Video.jpg","keywords":["Anesthesiology","Behavioral Health","Critical Care","Emergency Medicine","Hospital Medicine","OB\/GYN Hospitalist","Orthopedic Hospitalist"],"articleSection":["Videos"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.teamhealth.com\/videos\/from-feedback-to-follow-up-how-health-systems-are-hardwiring-better-patient-experiences\/","url":"https:\/\/www.teamhealth.com\/videos\/from-feedback-to-follow-up-how-health-systems-are-hardwiring-better-patient-experiences\/","name":"From Feedback to Follow-up: How Health Systems Are Hardwiring Better Patient Experiences - TeamHealth","isPartOf":{"@id":"https:\/\/www.teamhealth.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.teamhealth.com\/videos\/from-feedback-to-follow-up-how-health-systems-are-hardwiring-better-patient-experiences\/#primaryimage"},"image":{"@id":"https:\/\/www.teamhealth.com\/videos\/from-feedback-to-follow-up-how-health-systems-are-hardwiring-better-patient-experiences\/#primaryimage"},"thumbnailUrl":"https:\/\/www.teamhealth.com\/wp-content\/uploads\/2026\/02\/TH-14789-TeamHealth-Icons-Website-Video.jpg","datePublished":"2025-07-25T12:57:06+00:00","dateModified":"2026-02-27T07:00:51+00:00","breadcrumb":{"@id":"https:\/\/www.teamhealth.com\/videos\/from-feedback-to-follow-up-how-health-systems-are-hardwiring-better-patient-experiences\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.teamhealth.com\/videos\/from-feedback-to-follow-up-how-health-systems-are-hardwiring-better-patient-experiences\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.teamhealth.com\/videos\/from-feedback-to-follow-up-how-health-systems-are-hardwiring-better-patient-experiences\/#primaryimage","url":"https:\/\/www.teamhealth.com\/wp-content\/uploads\/2026\/02\/TH-14789-TeamHealth-Icons-Website-Video.jpg","contentUrl":"https:\/\/www.teamhealth.com\/wp-content\/uploads\/2026\/02\/TH-14789-TeamHealth-Icons-Website-Video.jpg","width":1200,"height":800,"caption":"Video icon"},{"@type":"BreadcrumbList","@id":"https:\/\/www.teamhealth.com\/videos\/from-feedback-to-follow-up-how-health-systems-are-hardwiring-better-patient-experiences\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.teamhealth.com\/"},{"@type":"ListItem","position":2,"name":"From Feedback to Follow-up: How Health Systems Are Hardwiring Better Patient Experiences"}]},{"@type":"WebSite","@id":"https:\/\/www.teamhealth.com\/#website","url":"https:\/\/www.teamhealth.com\/","name":"TeamHealth","description":"","publisher":{"@id":"https:\/\/www.teamhealth.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.teamhealth.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.teamhealth.com\/#organization","name":"TeamHealth","alternateName":"TeamHealth","url":"https:\/\/www.teamhealth.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.teamhealth.com\/#\/schema\/logo\/image\/","url":"https:\/\/www.teamhealth.com\/wp-content\/uploads\/2025\/09\/TeamHealth_Logo.svg","contentUrl":"https:\/\/www.teamhealth.com\/wp-content\/uploads\/2025\/09\/TeamHealth_Logo.svg","width":"1024","height":"1024","caption":"TeamHealth"},"image":{"@id":"https:\/\/www.teamhealth.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/teamhealth\/","https:\/\/www.linkedin.com\/company\/19087\/","https:\/\/www.instagram.com\/teamhealth\/"]},{"@type":"Person","@id":"https:\/\/www.teamhealth.com\/#\/schema\/person\/e8ddd7868ab20fa6348682d93bb01699","name":"Joshua Byrd","url":"https:\/\/www.teamhealth.com\/author\/joshua_byrdteamhealth-com\/"}]}},"_links":{"self":[{"href":"https:\/\/www.teamhealth.com\/wp-json\/wp\/v2\/posts\/78397","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.teamhealth.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.teamhealth.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.teamhealth.com\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.teamhealth.com\/wp-json\/wp\/v2\/comments?post=78397"}],"version-history":[{"count":0,"href":"https:\/\/www.teamhealth.com\/wp-json\/wp\/v2\/posts\/78397\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.teamhealth.com\/wp-json\/wp\/v2\/media\/78389"}],"wp:attachment":[{"href":"https:\/\/www.teamhealth.com\/wp-json\/wp\/v2\/media?parent=78397"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.teamhealth.com\/wp-json\/wp\/v2\/categories?post=78397"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.teamhealth.com\/wp-json\/wp\/v2\/tags?post=78397"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}